satisfaction

It is a few months before a new Server Automation major release ships, so it's time to let the customers take a peek at what we've been working at in the last 6 months. We are taking them on a test-drive (but don't let them in the driver's seat yet) of the new features to get them to comment, like:) or dislike:( them.

But we got more than this in the last demo. The client was so pleased with the features we developed that this got them into a chatting mood, so some of us ended up pouring questions onto the client about their environment, how they use the product for their use-cases, how they horizontally scale their work (or not) when dealing with tens or hundreds of servers. It won't be far from the truth if I said that our questions outnumbered the client's. So yes, we got something extra out of it.

And the client got something extra too: as the discussion developed, they got their share of answers and tricks about the old features they've been using for a while now.

Still, we got more than the client did: satisfaction. Satisfaction cause they were satisfied. And it was plenty of it to share, to the QA eng that did the demo cause his clicks unveiled the magic, to the functional architect who spec'ed out the magic and for the handful of developers that ... built the magic.

Are you feeling down? Ask your customer to come in for a demo!